文章基本信息

标题：Quality in e-Government accounting services: A model of relationships between e-service quality dimensions and behaviors
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作者：Cemil KUZEY ; Cemil KUZEY ; M. Sait DINC 等
期刊名称：Eurasian Journal of Business and Economics
印刷版ISSN：1694-5948
电子版ISSN：1694-5972
出版年度：2019
卷号：23
页码：63-78
DOI：10.17015/ejbe.2019.023.04
出版社：International Ataturk Alatoo University
摘要：The purpose of this study is to examine the relationship between perceptions held by accountants regarding the e-service quality dimensions of the e-government website in connection with their behavioral and praising intentions. Using the survey method, 203 responses were collected from accountants in Turkey. A partial least square structural equation model was constructed to test both the reliability and validity of the measurement as well as the structural model. The results showed that several e-service quality sub-dimensions such as graphical quality, emotional benefits, and ease of use and control have a positive and significant impact on behavioral intention and praising intention. The study did not find support for the possible effect of layout clarity upon behavioral intention and praising intention.
关键词：e-service quality; accountants; partial least square structural equation model.