文章基本信息

标题：EXAMINATION OF IGNORING MESSAGE BEHAVIOR IN INSTANT MESSENGER
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作者：Hsiu-Li Liao ; Chen-Huei Chou ; Chun-Yu Yeh 等
期刊名称：Issues in Information Systems
印刷版ISSN：1529-7314
出版年度：2018
卷号：19
期号：2
页码：90-98
出版社：International Association for Computer Information Systems
摘要：Nowadays, instant messenger has become an indispensable tool for most people, giving them a new way forinterpersonal communications. To most of the instant messenger users, ignoring messages being read has becomean annoying topic. This study attempts to examine whether the differences in information richness, “read”functionality, and sender-receiver relationship have any impact on the message sender’s expectation of receiver’simmediate reply. The study also investigates the influence on emotional neglect by personal involvement andexpectation of immediate reply. A laboratory experiment was used to answer research questions. 360 participants,who were instant messenger users, were randomly assigned into six groups where information richness, readfunctionality, and sender-receiver relationship were controlled. The findings are as follows: (1) The informationrichness and read functionality have an impact on the expectation of immediate reply; (2) The sender-receiverrelationship has no impact on the message sender's expectation of immediate reply; (3) Sender's expectation ofimmediate reply did not affect the emotional neglect; (4) The level of personal involvement significantly influencesemotional neglect.
关键词：instant messenger; information richness; emotional neglect; personal involvement; read functionality