文章基本信息

标题：PROMOTING SUCCESSFUL KNOWLEDGE MANAGEMENT PROCESSES INTEGRATED INTO INFORMATION TECHNOLOGY IN HIGHER EDUCATION UNIVERSITIES IN IRAQ
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作者：HAYDER SALAH HASHIM ; ZAINAB AMIN AL-SULAMI
期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2018
卷号：96
期号：24
出版社：Journal of Theoretical and Applied
摘要：Knowledge is an important asset in many fields, such as business, health sector and higher education. The incremental concern towards knowledge leads to the formulation of knowledge management (KM). Universities are knowledge-intensive organizations. Knowledge assets should be managed efficiently and effectively to promote the education level and overall performance of universities. Information technology plays vital task in sustaining knowledge management processes, such as acquisition, sharing, conversion and application of knowledge. This study explores the real situation of knowledge management processes. This study also examines related IT systems that could be deployed to support successful KM processes in Basra University, which is used as the case study for higher institutions in Iraq. Quantitative method in the form of a questionnaire survey was used to obtain data from 217 technical employees in Basra University. The findings show weaknesses in the KM processes in Basra University. Basra does not have clear KM processes for acquiring, converting, sharing and applying knowledge. Moreover, an IT system was not integrated with KM processes to create a knowledge management system. This study advocates top management in Basra University to adopt policies for the successful implementation of KM processes with an integrated IT system. This integration could help enhance daily activities in the university, such as teaching, research and administration.
关键词：Knowledge Management; Knowledge Management System; Knowledge Management Processes and Information Technology