文章基本信息

标题：THE EFFECTS OF ICT COMPETENCIES AND WEBSITE DESIGN ON E-SERVICE WEB PORTAL INFORMATION QUALITY IN SAUDI UNIVERSITIES
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作者：MOHAMMED AL MASARWEH
期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2018
卷号：96
期号：24
出版社：Journal of Theoretical and Applied
摘要：The rapid improvement of the Internet over the past two decades has offered immense opportunities to state and private sector organizations to improve their electronic services (e-services), and in Saudi Arabia there has been a major drive to promote e-services provision by universities. This study examines the relationship between information quality for e-service web portals and the factors of ICT competence and website design in Saudi universities using an online survey administered to 1327 undergraduate students from different programs and faculties in six major universities. The main results of this research indicate a significant relationship between information quality and both ICT competencies and website design. Contrary to research expectations, the effect of ICT competencies and website design on information quality did not differ according to program types. Furthermore, the findings confirm that gender moderates the effect of ICT competencies and website design on information quality. Similarly, the findings reveal some differences in the suggested relationships according to the academic level.
关键词：E-services; Website design; Web portals; Information quality; ICT competence; Saudi Arabia; Universities