文章基本信息

标题：EXTRACTING THE FACTORS INFLUENCING THE USE OF COMMUNITY-BASED TRAVELER INFORMATION SYSTEMS BY ANALYSING COMMUTING CRITICAL INCIDENTS
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作者：ABDALLAH NAMOUN
期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2018
卷号：96
期号：24
出版社：Journal of Theoretical and Applied
摘要：Community-based traveler information systems have become prevalent in our daily life to help people commute from one location to another. Despite the perceived benefits of these systems, such as sustainability and green transportation, the literature still lacks studies about how such systems are used and their impact on promoting sustainable travel decisions and behaviors. This research investigates the current use of two popular traveler information systems, namely Waze (a crowdsourcing navigation app) and BlaBlaCar (a car-pooling website and app). More precisely, this paper identifies commuters� use of such systems, the real challenges that hinder the adoption of such systems, and the factors leading to the successful adoption of traveler information systems. To this end, we conducted an exploratory study that involved collecting and analyzing 257 real commuting critical incidents through several online channels. The inductive thematic analysis of these commuting stories resulted in four major influential categories, namely instrumental, social, technological, and environmental factors. These factors are further divided and considered critical to the design of effective community-based traveler information systems.
关键词：Community based Traveler Information System; Critical Incident; Challenges; Enabling Factors; Design Recommendations