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  • 标题:Empowering your institution through assessment
  • 本地全文:下载
  • 作者:Douglas J. Joubert ; Tamera P. Lee
  • 期刊名称:Journal of the Medical Library Association
  • 印刷版ISSN:1536-5050
  • 出版年度:2007
  • 卷号:95
  • 期号:1
  • 页码:46-53
  • 语种:English
  • 出版社:Medical Library Association
  • 摘要:Objectives: The objectives of this study are to describe the process of linking Association of Academic Health Sciences Libraries (AAHSL) data with 2002 LibQUAL+ data and to address four analytical questions created by the AAHSL Task Force on Quality Assessment that relate both to user satisfaction and to services provided by AAHSL libraries. Methods: For the thirty-five AAHSL libraries that participated in the 2002 LibQUAL+ survey, nested-effect of variance was analyzed using a linear mixed model. Using the Pearson correlation coefficient, this study explored four questions about the effect of user demographics on perceived levels of satisfaction with library services. Results: The supposition that library user satisfaction may differ according to library institutional reporting structure was unsupported. Regarding effect on mean overall satisfaction, size of library staff is not significant ( P = 0.860), number of constituents is slightly significant ( P = 0.027), and ratio of staff to constituents has a moderate and significant effect ( P = 0.004). Conclusions: From a demographic perspective, the 2002 LibQUAL+ survey represents the largest cross section of AAHSL libraries. Increased understanding of how qualitative assessment can supplement quantitative data supports evidence-based decision-making and practice. It also could promote changes in data collection and usage.
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