文章基本信息

标题：Benchmarking as a Quality Management Tool in Public Administration
本地全文：下载
作者：Mladen Djuric ; Dusan Milosevic ; Jovan Filipovic 等
期刊名称：Information Technology And Control
印刷版ISSN：2335-884X
出版年度：2013
卷号：24
期号：4
页码：364-372
DOI：10.5755/j01.ee.24.4.2785
语种：English
出版社：Kaunas University of Technology
摘要：This article discusses benchmarking theory, its private sector roots and its implementation in the public sector thus far. The overall purpose of this article is the proper porting of the benchmarking process into the public administration sector. Essentially, what all differences between private and public sector imply is that the public sector does not seek value-for-money. Also, literature on benchmarking in the public sector appears to be less organized and orderly than literature on benchmarking in the private sector. This article bridges this gap in order to answer the question can benchmarking function as efficiently and effectively in the public administration sector as in any private sector organization by showing how governments have been able to utilize benchmarking in order to improve their performances. The use of series of benchmarks can help in making a solid base for factual approach to decision making with regard to setting specific targets for performances of the public administration system, its reform and modernization, and monitoring progress over time. The Public Sector Benchmark of the Republic of Ireland and the Public Sector Comparator of South Africa will be used to show how experimental implementation of benchmarking has been able to produce effective results.
其他摘要：This article discusses benchmarking theory, its private sector roots and its implementation in the public sector thus far. The overall purpose of this article is the proper porting of the benchmarking process into the public administration sector. Essentially, what all differences between private and public sector imply is that the public sector does not seek value-for-money. Also, literature on benchmarking in the public sector appears to be less organized and orderly than literature on benchmarking in the private sector. This article bridges this gap in order to answer the question can benchmarking function as efficiently and effectively in the public administration sector as in any private sector organization by showing how governments have been able to utilize benchmarking in order to improve their performances. The use of series of benchmarks can help in making a solid base for factual approach to decision making with regard to setting specific targets for performances of the public administration system, its reform and modernization, and monitoring progress over time. The Public Sector Benchmark of the Republic of Ireland and the Public Sector Comparator of South Africa will be used to show how experimental implementation of benchmarking has been able to produce effective results. DOI: http://dx.doi.org/10.5755/j01.ee.24.4.2785
关键词：benchmarking;quality management;public administration;public procurements;private sector;performances
其他关键词：benchmarking;quality management;public administration;public procurements;private sector;performances