文章基本信息

标题：E-Trust and Website Quality Can Improve E-Loyalty Through E-Satisfaction
本地全文：下载
作者：Samlatul Izzah ; Heri Pratikto ; Sutrisno . 等
期刊名称：European Journal of Business and Management
印刷版ISSN：2222-2839
电子版ISSN：2222-2839
出版年度：2019
卷号：11
期号：12
页码：159-167
DOI：10.7176/EJBM/11-12-19
出版社：The International Institute for Science, Technology and Education (IISTE)
摘要：This research aims to know the effect of E-Trust and Website Quality to E-Loyalty through E-Satisfaction. The research population is obtained from Tokopedia users who transact at least 2 times. The population sample taken in the research is about 156 respondents. Within the data collection, this research employs questionnaire. From the path analysis method, it shows that E-Trust and Website Quality directly affect to E-Loyalty or indirectly affect to E-Satisfaction . This research concludes that E-Trust and Website Quality both directly and indirectly affect to build the E-Loyalty through their E-Satisfaction. In last, based on the research result, it recommends to create new innovations to boost E-Satisfaction.
关键词：E-Trust; Website Quality; E-Satisfaction; E-Loyalty