文章基本信息

标题：PENGARUH KUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH PT. BANK INDEX LAMPUNG
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作者：Ria Octavia
期刊名称：Jurnal Manajemen Pemasaran
印刷版ISSN：1907-235X
出版年度：2019
卷号：13
期号：1
页码：35-39
DOI：10.9744/pemasaran.13.1.35-39
出版社：Institute of Research and Community Outreach - Petra Christian University
摘要：This paper examines the increasing cross-border flows of capital involving developing and emerging economies in the past few decades. The discussion challenges the traditional economic theories based on net capital flows and deficits in current accounts to explain international borrowing by developing countries, and on the current account imbalances approach to explain financial crises. We argue that the increasing involvement of the private sector in developing countries’ external debt and the fact that the public sector, previously reliant almost entirely on official credit, has become able to access private debt markets, reflect the increasing integration of developing countries into the global financial system, and this process has particular features. A closer look at data on gross capital flows reveals that net capital flows neither explain nor capture this global financial integration. Online Appendix JEL codes : F3, F6, G1, G3, H6.
关键词：Kepuasan nasabah; kualitas pelayanan; loyalitas nasabah.
其他关键词：Kepuasan nasabah;kualitas pelayanan;loyalitas nasabah