文章基本信息

标题：The Effect of Positive Psychological Capital on Emotional Labor
本地全文：下载
作者：Idil Tamer
期刊名称：International Journal of Research in Business and Social Science
印刷版ISSN：2147-4478
出版年度：2015
卷号：4
期号：2
页码：20-34
DOI：10.20525/ijrbs.v4i2.23
语种：English
出版社：Society for the Study of Business & Finance
摘要：In modern age, positive psychological capital is as important as financial capital for organizational development and sustainability. Efficacy, hope, optimism, and resilience are the dimensions of positive psychological capital. Emotional labor is defined by Hochschild as control of self emotions at work by workers who have a high degree of contact with coworkers within the organization or with external clients, so as to create an expression, voice or body gesture which is acceptible to the clients. Emotional labor is analysized under three components: surface acting, deep acting and naturally felt emotions. This study is aimed to investigate the impact of positive psychological capital on emotional labor. So a research is conducted with the aim of exploring the relationship between the sub-dimensions of psychological capital and emotional labour.
其他摘要：In modern age, positive psychological capital is as important as financial capital for organizational development and sustainability. Efficacy, hope, optimism, and resilience are the dimensions of positive psychological capital. Emotional labor is defined by Hochschild as control of self emotions at work by workers who have a high degree of contact with coworkers within the organization or with external clients, so as to create an expression, voice or body gesture which is acceptible to the clients. Emotional labor is analysized under three components: surface acting, deep acting and naturally felt emotions. This study is aimed to investigate the impact of positive psychological capital on emotional labor. So a research is conducted with the aim of exploring the relationship between the sub-dimensions of psychological capital and emotional labour.