文章基本信息

标题：KUALITAS LAYANAN WISATA MEDIS YANG MEMPENGARUHI KEPUASAN DAN LOYALITAS WISATAWAN MANCANEGARA DI BALI
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作者：Yudha Eka Nugraha ; Syamsul Alam Paturusi ; Ni Made Sofia Wijaya 等
期刊名称：JURNAL MASTER PARIWISATA
印刷版ISSN：2406-9116
电子版ISSN：2502-8022
出版年度：2019
卷号：5
期号：2
页码：348-370
DOI：10.24843/JUMPA.2018.v05.i02.p08
出版社：JURNAL MASTER PARIWISATA
摘要：El artículo muestra cómo J. Dewey entiende “lo religioso”, no como experiencia sepa-rada, sino como intensidad de cada vivencia que realza y expande su cualidad estética. La vida cotidiana constituye el reino del hombre sobre la naturaleza que exige recobrar la relación originaria con esta y, desde allí, con Dios. Esto implica vivir de primera mano toda experiencia individual, toda vez que conlleva ser interpelado por las si-tuaciones problemáticas. Se explica la forma de dicho movimiento de la experiencia.
其他摘要：Medical Tourism is a potential sector to develop in Bali. Medical clinics offer various medical services treatment to attract tourists. The clinics must have an excellent quality of standard services to get customers satisfaction. The aim of this study is to analyze the influence of the medical services quality on tourist satisfaction and tourist loyalty in Radiance Clinic Bali. They were about 200 respondents and selected using accidental sampling technique. The analysis uses Structural Equation Model (SEM), calculated with AMOS program. The result of research examines that service quality is a main variable with significance effects on the satisfaction and loyalty of tourists’ customers in Bali. Results of the research indicated that there is direct effect between service quality to satisfaction and satisfaction to loyalty. On the other hand, indirect effect happens between service quality to loyalty.
关键词：Service Quality; Tourist Satisfaction; Tourist Loyalty