摘要:This study aimed to report the experience in the elaboration of standard operating procedures at a hospital from north zone of the state of Ceará. It is a descriptive experience report that discusses the importance of developing protocols to promote patient safety. The professionals involved developed 35 protocols which adressednursering, pharmacy, nutrition, phisioterapy and public attendance procedures. The main difficulty was to gather the group of professionals and managers from the hospital for the discussion and validation.Among the new protocols are protocols of blood collection, enteral nutrition administration and adult patient transport.
关键词:Clinical Protocols;Quality of Health Care;Health Education.;Protocolos clínicos;Qualidade da Assistência à Saúde;Educação em saúde.