文章基本信息

标题：ERP Implementation Project in a brewing manufacturer: the quality attribute as a performance differential
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作者：Alaercio Nicoletti Junior ; Mauro Luiz Martens ; Maria Célia de Oliveira 等
期刊名称：Brazilian Journal of Operations & Production Management
印刷版ISSN：1679-8171
出版年度：2018
卷号：15
期号：4
页码：517-527
DOI：10.14488/BJOPM.2018.v15.n4.a5
语种：English
出版社：Associação Brasileira de Engenharia de Produção (ABEPRO)
摘要：This article aims to discuss the importance of the focus on quality attributes in an ERP system implementation project in a Brazilian brewing industry. The quality, as part of the "iron triangle" for conducting projects, can be monitored and associated with the project performance from the indicators associated to the quality attributes. The case study covered an Enterprise Resources Planning (ERP) system implementation on 6 business units of a brewing manufacturer distributed in different regions of Brazil, followed for eighteen months and it involved interviews with stakeholders, analysis of routines and documents, and people observation. The success of the project could be attributed to the performance indicators by meeting the design assumptions and the perception of the teams and project managers.
关键词：Information System;Project Management;Quality in Project;Iron Triangle;Brewing