文章基本信息

标题：CONSIDERATIONS REGARDING THE EMPLOYEE SATISFACTION FROM SOME HOTEL UNITS. AN ECONOMETRICS APPROACH
本地全文：下载
作者：Gogonea, Manuela ; Zaharia, Marian
期刊名称：Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism
印刷版ISSN：1844-2994
出版年度：2016
卷号：22
期号：22
出版社："Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department.
摘要：The importance of job satisfaction in the results recorded in any organization producing goods or services has been highlighted and analyzed since the mid-twentieth century, being today universally accepted, even by authoritarian manegers. Taking this into account, the study undertaken not about theoretical aspect, but provides a way to identify and study the factors that have an impact on job satisfaction in hotels, based on econometric methods. It is an approach that allows, as based on identification of quantitative relations, to be able to draw quality conclusions, applicable in organisational management. The paper analyzes, based on an empirical research based on questionnaires completed in a number of independent hotel units, aspects of the head-subordinate relationship, and of the attitude towards work. Of these the paper comes down to two issues. A first objective was to identify factors that contribute to increased employee satisfaction as members of the organization. The second objective was to identify derivatives of factors that contribute to the formation and characterization of the main factors considered.
关键词：hospitality industry; hotel; management; employee satisfaction; econometric model