文章基本信息

标题：Las expectativas de los estudiantes y la calidad del servicio ofertado por la universidad de Sevilla
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作者：Rosario Ordóñez-Sierra ; Margarita R. Rodríguez-Gallego
期刊名称：Revista Complutense de Educación
印刷版ISSN：1988-2793
出版年度：2015
卷号：27
期号：3
页码：901-922
DOI：10.5209/rev_RCED.2016.v27.n3.46999
出版社：Servicio de Publicaciones de la Universidad Complutense de Madrid
摘要：The aim of this article is to present a differential analysis about the expectations of students from the University of Seville (Spain), according to branches of knowledge, grouped in personal, university, curriculum, and teaching dimensions. Contributions have been collected from a questionnaire administered to 1082 students from the areas of humanities, bio-medical, economic-legal and scientific-technical, through an analysis of variance to compare average (assuming equal variances and Scheffé and Tukey tests). Average values of each branch have been contrasted, in order to determine whether the observed differences are statistically significant. The results obtained show that the personal and university dimensions are valued in a similar way in the four branches of knowledge, while the curriculum dimension received a higher value in degrees related with bio-medical, and teaching received a higher value in degrees of humanities. Finally, results show strengths and weaknesses in the considered dimensions and allow obtaining conclusions from which it is possible to derive indicators of interest for the improvement of the university community.
关键词：expectativas;educación superior;docencia;estudiantes;currículum
其他关键词：expectations;high education;teaching;students;curriculum