摘要：Workforce planning is an operation management problem in the delivery industry to improve service quality and reliability, and the working attitude and passion of drivers, as the direct implementors of delivery service, affect the service level. Consequently, assigning equal workload for drivers so as to improve drivers’ acceptance is a reasonable and efficient workforce plan for managers. This paper investigates a periodic driver routing problem to explore the relationship between workload differential among drivers and total workload; the objective of the optimization problem is to minimize the total workload. To tackle this problem, we first propose a mixed-integer linear programming model, which can be solved by an off-the-shelf mixed-integer linear programming solver, and use the local branching based method to solve larger instances of the problem. Numerical experiments are conducted to validate the effectiveness and efficiency of the proposed model and solution method, as well as the effect of small workload differential among drivers on the total workload.
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