期刊名称：International Journal of Business and Management
印刷版ISSN：1833-3850
电子版ISSN：1833-8119
出版年度：2008
卷号：3
期号：3
页码：62
DOI：10.5539/ijbm.v3n3p62
出版社：Canadian Center of Science and Education
摘要：Knowledge workers are gradually becoming the most valuable and productive part of employees, but their intrinsic characters lead to their high turnover rate. As viewed from the theory of psychological contract, this article analyzes the flow process of knowledge workers, establishes the employee satisfaction model and finds out that one important reason inducing knowledge workers’ high turnover rate is to ignore and breach their psychological expectations. Based on that, this article also puts forward the countermeasures to reduce knowledge workers’ turnover rate by managing their psychological contracts.
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