期刊名称：Journal of Emerging Trends in Economics and Management Sciences
电子版ISSN：2141-7024
出版年度：2015
卷号：6
期号：4
页码：276-284
出版社：Scholarlink Resource Centre
摘要：Tourism development and hospitality management are positively correlated with each other. Demand for tourismand hospitality management has increased rapidly for last two or three decades and become important globaleconomic phenomena. Hospitality management in hotel business is vividly dependent on the level of employeesatisfaction that eventually induces to generate customer satisfaction. Satisfied employees at workplace inclined tobe more involved and dedicated in delivering high quality services to their organizations. Quality of service has apositive impact on customer satisfaction and that leads to ensure the profitability of the hotel industry. There are,however, few studies that detail the current situation, tangible and practical ways to promote or ensure employeesatisfaction of this specific field. This study tries to lessen the research gap. This article delineate the existingcondition of the employees, identified the determinants of employee satisfaction, and stimulating factors to this end.The study was conducted in Cox’s Bazar, Bangladesh in May 2015. The study has prescribed policies that shouldbolster to design effective hospitality management plans for businesses through improving the level of employeesatisfaction. The originality of this paper comes from analysis of the employee satisfaction on hospitalitymanagement industry of Cox’s Bazar, Bangladesh, a popular tourist site, which has high potential of economicdevelopment through the tourism sector.
关键词：technology competence; market competence; resource-based theory; organizational learning theory
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