文章基本信息

标题：Identification of Resource Needs in Postgraduate Studies
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作者：Norhasni Zainal Abiddin ; Affero Ismail
期刊名称：Research Journal of Social Sciences
印刷版ISSN：1815-9125
电子版ISSN：2309-9631
出版年度：2009
卷号：4
期号：1-12
页码：33-44
出版社：INSInet Publications
摘要：The desire to pursue higher education is constantly increasing. The government and theins titutions of higher learning are striving to attract more students , e s p e c ia lly at the graduate level bymaking every effort to provide quality education. Some scholars proposed that the strategic s u c c es s of as e rv ic e organization depends on its ability to consistently meet or exceed customer service expectations .Students as instituitions’ customer, need information and support to cope in balancing the demands of thedifferent environments . One of the major problems facing by the higher education nowadays is attritionand completion rates. To manage this issue, a constant e ffo rt s h ould be made. The resources offered bythe ins tituition determine the ability of the ins titutit io n t o ma nage their students effectively. The mainthrust of this paper is to provide the relevent input for resource developmen t in institutional of highereduaction. It is hoped to assist the institution to identify and address implementation is s u es related top o s tgraduate studies. The major contribution of this review is the guideline for effective resource an d indeveloping distinguished human capital.
关键词：Higher education; Quality education; Information and support; Resource development