文章基本信息

标题：Quality Management in Education: A Comparative Case Study in Swedish Municipalities
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作者：Per-Olof Hansson ; Elin Wihlborg
期刊名称：Journal of Systemics, Cybernetics and Informatics
印刷版ISSN：1690-4532
电子版ISSN：1690-4524
出版年度：2016
卷号：14
期号：7
页码：38-42
出版社：International Institute of Informatics and Cybernetics
摘要：This paper focuses on the growing use of quality managementin primary education and on processes at different levels, howprocesses can be supported either by professionals or/andtechnology to improve educational quality. The paperinvestigates quality in education by analysing data fromSwedish public schools and the municipal administration. Casestudies in five municipalities have been conducted, varying insize and by numbers of schools and structures of qualitymanagement. Based on this multi-case study we discussimplications. There is a need to clarify the roles and obligationsof the different levels and actors in the education sectors.Further, there is a need to support and develop roles that canstrengthen quality in public schools no matter of the size of themunicipality administration. The support can be implementedby certain services as quality coordinators in a community ofpractice. Integration of new types of technology to supportquality is another opportunity; people in a virtual communityof practice collaborate online, share experiences and supporteach other in legislative matters, human resources etc. Finally,there is need to elaborate on the meanings of qualitymanagement in public settings, and open up the meanings ofquality in relation to education in particular and public servicesin general.
关键词：Quality management; Education; Community of;practice and Case Studies.