文章基本信息

标题：Enhancing Online Patient Support through Health-Care Knowledge in Online Health Communities: A Descriptive Study
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作者：Donghua Chen ; Runtong Zhang ; Kecheng Liu 等
期刊名称：Information
电子版ISSN：2078-2489
出版年度：2018
卷号：9
期号：8
页码：199
DOI：10.3390/info9080199
语种：English
出版社：MDPI Publishing
摘要：Online health communities (OHCs) should utilize health-care knowledge for enhancing online patient support. To examine the use of existing OHCs to identify the challenges and strategies of enhancing online patients’ decision-making support, we conducted a descriptive study to evaluate the information availability, user availability and knowledge usability in 100 carefully-selected health-related websites. On the basis of criteria for effective OHCs, we used three evaluation instruments for health-care professionals to review and score the websites. Questionnaire results were examined from the perspective of information, user and knowledge support. Results corroborate that over 80% of the websites facilitate effective social functions, whereas only 33% provide health-care decision-making services to online patients. Approximately 46% of them satisfy four or five effective OHCs’ criteria. Three of them only offer the functions of patients’ charts and journals to support health data management. Although the existing OHCs are facilitated with good social interaction and support, only a few can assist patients in making effective health-care decisions, not to mention properly using health-care knowledge support.
关键词：health-care knowledge; online health communities; online patient support; evaluation instrument; descriptive study health-care knowledge ; online health communities ; online patient support ; evaluation instrument ; descriptive study