文章基本信息

标题：A Study on the Efficiency Evaluation of Service Operation Department
本地全文：下载
作者：Taek-Hyun Lee ; Young-Hee Kim ; Woo-Je Kim 等
期刊名称：Journal of Security Engineering
印刷版ISSN：1738-7531
出版年度：2017
卷号：14
期号：5
页码：379
出版社：SERSC
摘要：Many companies are building and utilizing IT services and information protection systems to provide astable service environment. In this process, a lot of investments and costs are required. Therefore, in orderto enhance competitiveness of companies, it is necessary to plan to efficiently evaluate and manage them.In this study, we propose the model that evaluates the efficiency of service management organization bycombining workforce composition, customer VoC, equipment event, security event and etc. but also providesthe solutions though identifying factors that affect inefficiency.
关键词：IT Service; Effectiveness; Information Security; AHP; DEA