文章基本信息

标题：CLIENT’S SATISFACTION WITH SOFTWARE DEVELOPMENT QUALITY IN SMALL AND MEDIUM COMPANIES (PYMES) IN BAJA CALIFORNIA, MEXICO
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作者：Roberto Carlos Valdés Hernández ; José Luis Arcos Vega ; Félix Fernando Navarro 等
期刊名称：International Journal of Computer Science and Engineering
印刷版ISSN：2278-9960
电子版ISSN：2278-9979
出版年度：2017
卷号：6
期号：6
页码：1-8
语种：English
出版社：IASET Journals
摘要：A descriptive study was carried out, analyzing development, client’s satisfaction and software quality of Pymes in the state of Baja California, and the purpose was to characterize development, client’s satisfaction, and quality of small and medium companies (PYMES) dedicated to offer software services and products in the cities of Ensenada, Mexicali, and Tijuana in the state of Baja California. Likewise, results obtained correspond to 52 Pymes, which contributed in finding the existent relation between development, client´s satisfaction, and quality, and how they influence and contribute to the continuous improvement of this industry, since Pymes activities involved in this research are aimed to client’s satisfaction and involve many external elements that invites to participate in innovation, as well as the importance of anticipating to potential and future needs of clients, where processes quality plays an important role in this area.