文章基本信息

标题：The Role of Hotel Staff in Returning Customers in the Five and Four Star Hotels(Case Study Dead Sea)
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作者：Mohammed Riyad Al-Dweik ; Ihab Ahmad Alomari ; Mohammad Ragab Al- Laymoun 等
期刊名称：Journal of Tourism, Hospitality and Sports
印刷版ISSN：2312-5187
电子版ISSN：2312-5179
出版年度：2018
卷号：36
页码：47-56
语种：English
出版社：International Institute for Science, Technology Education
摘要：The study aims to examine the role of hotel staff in returning customers in the five and four star hotels in the Dead Sea reserve. This research adopts, expediency sampling method to carry on a questionnaire andtakes an employee of the hotel a research sample, and send 180 questionnaires and receive 120 questionnaires, The study adopts the SPSS software package carrying on by statistical analysis,we found a role of hotel staff in returning customers in terms of skills and appearance and a better service to satisfy the customers
关键词：Returning Customers;Dead Sea reserve;TQM;Jordan