文章基本信息

标题：Using Vikor Technique for Evaluating Customer Satisfaction in Bank Using Entropy Weight
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作者：Dr Elsayed A Elsayed ; Dr A.K.Shaik Dawood ; Dr R. Karthikeyan 等
期刊名称：International Journal of Innovative Research in Science, Engineering and Technology
印刷版ISSN：2347-6710
电子版ISSN：2319-8753
出版年度：2017
卷号：6
期号：5
页码：9655
DOI：10.15680/IJIRSET.2017.0605299
出版社：S&S Publications
摘要：There are many techniques of Multi-Criteria Decision Making MCDM methods that are able to rankalternatives in decision problems with conflicting criteria. This paper provides a comprehensive survey of Techniquefor Order Preference by Similarity to an Ideal Solution (TOPSIS) and its family for MCDM problems. VlseKriterijumska Optimizacija Kompromisno Resenje(VIKOR), and Distance to the ideal Alternative DIA methods, whichhas already become a quite popular multi-criteria decision-making MCDM tools. Two methods TOPSIS and VIKORseem to be more appropriate for solving the retrofit selection problem because of their capability to deal with each kindof judgment criteria, the clarity of their results, and the reduced difficulty to deal with parameters and choices theyinvolve. This paper provides a comparison analysis of the above-three methods. To avoid the limitation of TOPSIS,DIA calculates the Manhattan distance to select the best interface while ensuring no ranking abnormality problem andprovide a good accuracy in identifying the alternative ranks.
关键词：Multi-attributes Decision Making; VIKOR; TOPSIS; SAW; Fuzzy AHP; decision-making; quantitative;methods; weights of criteria; Pairwise Comparison; DIA.