文章基本信息

标题：Information Technology in Service Organizations
本地全文：下载
作者：A. Shahin ; M. Jamshidian
期刊名称：International Journal of Information Science and Management (IJISM)
印刷版ISSN：2008-8302
电子版ISSN：2008-8310
出版年度：2012
卷号：4
期号：1
页码：67-85
语种：English
出版社：REGIONAL INFORMATION CENTER FOR SCIENCE AND TECHNOLOGY
其他摘要：In this paper an attempt has been made to show how information technology (IT) is used as a strategic tool to meet competitive advantages and how it is rapidly becoming a necessary ingredient for achieving quality within the service industry. An in-depth review of information requirements for service sectors has been made and the possible relationships between IT and typology of service organizations, service quality and improving market position have been highlighted. Also, integration of IT and service dimensions has been addressed and some important issues required for a successful integration have been proposed. The findings indicate that different types of service operations require different levels of IT. Authors have also emphasized that IT plays an important role in the service industry, especially in financial and healthcare sectors and it will continue to increase in importance as managers further appreciate the benefits that can be gained, as IT is treated as a strategic issue and as the complexities of a large network, demand increased capabilities in information management.