文章基本信息

标题：LOJİSTİK FİRMALARINDA PERFORMANS ÖLÇÜMÜ: TEK SKORLU DENGELENMİŞ SKOR KART VE MARKOV ZİNCİRLERİ ANALİZİ: SERTEL LOJİSTİK ÖRNEĞİ
本地全文：下载
作者：Hatice Handan ÖZTEMİZ ; İbrahim Emre KARAA
期刊名称：Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi
印刷版ISSN：1302-3284
电子版ISSN：1308-0911
出版年度：2017
卷号：19
期号：2
页码：249-286
DOI：10.16953/deusbed.45128
语种：Turkish
出版社：Dokuz Eylul Univeristy
摘要：In this study, firstly a third party logistics (3PL) company’s performance was measured by the multi-dimensional performance method of the Balanced Scorecard (BSC). According to experts opinion, 24 criterias are located in BSC was weighted by Analytic Network Process (ANP) analysis. Two scores were obtained that are expected to decrease and increase according to the polarity of criterias. In order to estimate the probablity of reaching expected company’s performance target score, Markov Chains was performed. As a result of the analysis the firms expectations on the 90% and over timely delivery rate can be obtained with the probablity of 84 %. Keywords : Logistics, Third Party Logistics (3PL), Balanced Score Card (BSC), Analytic Network Process (ANP), Markov Chain.
其他摘要：In this study, firstly a third party logistics (3PL) company’s performance was measured by the multi-dimensional performance method of the Balanced Scorecard (BSC). According to experts opinion, 24 criterias are located in BSC was weighted by Analytic Network Process (ANP) analysis. Two scores were obtained that are expected to decrease and increase according to the polarity of criterias. In order to estimate the probablity of reaching expected company’s performance target score, Markov Chains was performed. As a result of the analysis the firms expectations on the 90% and over timely delivery rate can be obtained with the probablity of 84 %. Keywords : Logistics, Third Party Logistics (3PL), Balanced Score Card (BSC), Analytic Network Process (ANP), Markov Chain.