文章基本信息

标题：Exploring the Role of Culture in Communication Conflicts: A Qualitative Study
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作者：Deep, Sadia ; Salleh, Berhannudin Mohd ; Othman, Hussain 等
期刊名称：The Qualitative Report
印刷版ISSN：1052-0147
出版年度：2017
卷号：22
期号：4
出版社：Nova Southeastern University
摘要：This research article as a part of larger study intends to explore the role of culture in triggering communication conflicts among employees at the workplace. It also explores the role of Problem-based learning in resolving these culture based conflicts. Being a part of human life, conflict is a pervasive aspect of the socio-cultural and professional environment, especially at the workplace. The role of culture has one of the aspects that have played a pivotal role in initiating conflicts in the past. Using a qualitative research approach, this descriptive phenomenology study gathered data from semi-structured interviews from eighteen selected employees belonging to three development organizations in Pakistan. The research used a purposeful sampling to derive sample for the study. Interviews were transcribed and analyzed through thematic content analysis. The findings from this study reveal that different aspects of culture have a significant role in triggering communication conflicts among employees. The respondents, however, suggested that culture-based conflict could be reduced and tackled effectively through the training of employees on PBL approach which bring together people of diverse cultures on one table.
关键词：Culture; Communication Conflicts; Workplace