文章基本信息

标题：Developing a knowledge management strategy model based on maturity level: A Fuzzy Delphi approach
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作者：Akhavan, Peyman ; Philsoophian , Maryam ; Karimi Gavareshki, Mohammad Hossein 等
期刊名称：Iranian Journal of Information Processing & Management
印刷版ISSN：2251-8223
电子版ISSN：2251-8231
出版年度：2017
卷号：32
期号：2
页码：397-420
出版社：Iranian Research Institute for Information and Technology
摘要：Organizations search for appropriate knowledge management strategies for successful knowledge management implementation. So, it is necessary to select and apply suitable strategies at the first step. Knowledge management maturity models help organizations to identify maturity level and effective knowledge management strategies. This paper tries to present a model for knowledge management strategy selection according to Hansen et al research (codification/personalization) due to maturity level.10 knowledge management experts were surveyed for this purpose. Knowledge management strategy model was developed after defuzzification of experts’ opinions by Center of gravity (COG). The results showed that organization with low level of maturity, tend to use customization while organization with high level of maturity, select codification strategy.
关键词：Knowledge management ; Knowledge management strategy ; Knowledge management maturity ; Fuzzy Delphi approach