文章基本信息

标题：Economic Incentives or Communication: How Different Are their Effects on Trust
本地全文：下载
作者：Tatiana Iwai ; Paulo Furquim de Azevedo
期刊名称：BAR - Brazilian Administration Review
印刷版ISSN：1807-7692
电子版ISSN：1807-7692
出版年度：2016
卷号：13
期号：3
页码：1-25
语种：English
出版社：Associação Nacional de Pós-Graduação e Pesquisa em Administração
其他摘要：This study investigates the effects of economic incentives and communication on the cogni tive and behavioral response s after a n alleged trust violation. We argue that these response s depend on the type of solution used to foster cooperation between agents . On the cognitive level, we compare the effects that structural (economic incentives) and motivational (communication) solutions exert on trusting beliefs and trusting intentions aft er an adverse event . On the behavioral level, we compare these effects on the willingness to bear risk . Our experiment shows that, after a negative event, relationships wherein communication is used to foster cooperation are associated to greater external causal attribution, greater perceived benevolence/integrity, and greater willingness to reconcile and to accept risks related to other's behavior. These findings suggest that relationship s based on motivational solutions are more resil ient to negative events than o ne s based on structural solutions.
其他关键词：Trust violation; communication; economic incentives; trustworthiness; trust.