文章基本信息

标题：Encouraging employees to report verbal violence in primary health care in Serbia: A cross-sectional study
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作者：Marina B Fisekovic Kremic ; Zorica J Terzic-Supic ; Milena M Santric-Milicevic 等
期刊名称：Slovenian Journal of Public Health
印刷版ISSN：0351-0026
电子版ISSN：1854-2476
出版年度：2017
卷号：56
期号：1
页码：11-17
DOI：10.1515/sjph-2017-0002
语种：English
出版社：Walter de Gruyter GmbH
摘要：Introduction Workplace violence is a serious and multidimensional problem that adversely affects professional and personal lives of employees. The aim of this study was to assess the prevalence and characteristics of verbal violence as a part of psychological violence among employees in primary health care in Belgrade, and to identify contributing factors of verbal violence in the workplace. Methods In this cross-sectional study, the final analysis included 1526 employees, using multi-stage sampling. Data were collected using the questionnaire Workplace Violence in the Health Sector Country Case Studies Research, developed by ILO/ICN/WHO/PSI. Descriptive statistics and logistic regression analysis were used to analyse the data. The general response rate was 86.8% (1526/1757). Results It was found that 47.8% of the participants were subjected to verbal violence. The main source of verbal violence was patient/client, 55.6% of employees did not report the incident. Among those who did not report the incident, 74.9% believed that reporting violence was useless. The interaction with patients (OR, 1.45; 95% CI, 1.02-2.06) and work between 6pm and 7am (OR, 1.27; 95% CI, 1.01-1.60) were significant contributing factors of verbal violence. Conclusion The results are indicative of a high prevalence of verbal violence against employees in primary health centres, which could have undesirable consequences. Conducting a better organizational measure and encouraging employees to report workplace violence could reduce the prevalence of verbal violence.
关键词：verbal workplace violence ; contributing factors ; health workers ; verbalno nasilje na delovnem mestu ; dejavniki spodbujanja ; zdravstveni delavci