文章基本信息

标题：Role of Human Knowledge and Communication on Operational Benefits Gained from Six Sigma
本地全文：下载
作者：García-Alcaraz, Jorge L. ; Avelar-Sosa, Liliana ; Latorre-Biel, Juan I. 等
期刊名称：Sustainability
印刷版ISSN：2071-1050
出版年度：2017
卷号：9
期号：10
页码：1-19
出版社：MDPI, Open Access Journal
摘要：Six Sigma (SS) is a production philosophy focused on human experiences and knowledge, aimed to minimize defects of products and services. The appropriate implementation of SS requires an education process, reliable data analysis, efficient didactic material, statistical techniques and human knowledge to improve communication and operational benefits. In this article, we present a structural equation model integrating those aspects as latent variables and relating them with ten hypotheses. Data for hypothesis validation were gathered among 301 manufacturing companies, and assessed using partial least squares (PLS) to estimate direct, indirect, and total effects. As results, we found that access to reliable information, trusted analysis and knowledgeable management are crucial for SS implementation at the problem definition stage. Likewise, to execute and control SS projects, it is important to be trained in statistical techniques through clear didactic materials.
关键词：training; education; communication; six sigma; structural equation model