摘要：Objective: The research provides an understanding of pandemic information needs and informs professional development initiatives for librarians in disaster medicine. Methods: Utilizing a multisite, comparative case series design, the researchers conducted semi-structured interviews and examined supplementary materials in the form of organizational documents, correspondence, and websites to create a complete picture of each case. The rigor of the case series was ensured through data and investigator triangulation. Interview transcripts were coded using NVivo to identify common themes and points of comparison. Results: Comparison of the four cases revealed a distinct difference between “client-initiated” and “librarian-initiated” provision of pandemic information. Librarian-initiated projects utilized social software to “push” information, whereas client-initiated projects operated within patron-determined parameters to deliver information. Health care administrators were identified as a key audience for pandemic information, and news agencies were utilized as essential information sources. Librarians' skills at evaluating available information proved crucial for selecting best-quality evidence to support administrative decision making. Conclusions: Qualitative analysis resulted in increased understanding of pandemic information needs and identified best practices for disseminating information during periods of high organizational stress caused by an influx of new cases of an unknown infectious disease. Highlights Pandemic information services benefited from prior planning. Librarians integrated themselves into organizational incident response teams but were better positioned to provide rapid and effective services when library involvement was outlined in a disaster plan. Alerting services from reputable sources proved invaluable for gathering accurate information during the peak period of an infectious outbreak, when information overload was a significant problem. The effectiveness of social software to “push” pandemic updates proved difficult to evaluate. Strategic communication methods for information delivery during an outbreak considered audience capacity and made use of appropriate technologies. Librarians' skills to summarize and deliver best available evidence efficiently supported health care administrators' decision making. Implications Health care librarians can meet administrators' urgent need for high-quality evidence during the response phase of an infectious outbreak. Professional development opportunities will assist librarians in developing methods for gathering high-quality evidence, delivering concise summaries, and evaluating pandemic information services.
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