文章基本信息

标题：Identifying Mechanisms to Develop Information Technology Capabilities
其他标题：Identifying Mechanisms to Develop Information Technology Capabilities
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作者：Josué Vitor de Medeiros Júnior ; Manoel Veras de Sousa Neto ; Miguel Eduardo Moreno Añez 等
期刊名称：Revista Ibero-Americana de Estratégia
电子版ISSN：2176-0756
出版年度：2017
卷号：16
期号：4
页码：37-49
DOI：10.5585/ijsm.v16i4.2514
语种：English
出版社：Universidade Nove de Julho
摘要：Information Technology capabilities are organizational skills which enable the IT function deliver value to the various activities of the company. This paper aims to analyze how some important IT capabilities such as internal relationship and technical skills were built during the design, implementation and dissemination of an integrated management system in a Brazilian public University, between the years 2004 and 2009. It was developed a cognitive map based on SODA methodology, identifying those feedback loops relevant in this context. It was possible to understand the whole process through a map categorization, which showed: how the integrated systems were designed based on the top management vision; the process of scope stretching which led to the development of new modules based on users participation; its widespread adoption based on the institution credibility; the learning mechanisms performed by IT; and the organizational adjustments in the IT group which were necessary to maintain the development of technical capabilities and internal relationship. Based on interviews with actors involved, it was possible to identify these relevant mechanisms responsible for the lifecycle of IT capabilities: creation, development and stability. The analysis of this successful case can shed some light over the process of capabilities creation process.
关键词：Organizational Capability;Capability LifeCycle;IT Capabilities