文章基本信息

标题：Key Enablers of Effective Implementation of TQM in Royal Jet Airways
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作者：Moza Tahnoon Al Nahyan ; Sherine Farouk Abdel All
期刊名称：Advances in Decision Sciences
印刷版ISSN：2090-3359
电子版ISSN：2090-3367
出版年度：2017
卷号：2017
DOI：10.1155/2017/3197585
出版社：Hindawi Publishing Corporation
摘要：Total quality management (TQM) is a unified management approach that concentrates on the consecutive improvement of processes, products, and methods to surpass client expectations. This paper aims to highlight the advantages of implementing TQM in the airline industry by examining the key enablers of TQM. This study was based on a research model including six factors that were found to have a profound influence in implementing TQM. The data needed for the study was collected with the aid of questionnaires and secondary sources. The study discovered that procedures, policies, and a culture of knowledge transfer were the most significant enablers of successful TQM initiatives in Royal Jet Airways. In order to effectively implement TQM, the study suggests that management should offer appropriate recognition and rewards to employees. This will motivate them to adopt and practice TQM initiatives. Apart from that, management should also arrange seminars or workshops to accustom the employees to the basic procedures and objectives of effective TQM.