文章基本信息

标题：Leveraging Technology to Improve Public Service Delivery: A Case of Implementation of National Electronic Funds Transfer (NEFT) System in Employees Provident Fund Organization (EPFO), India
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作者：Renu Sharma
期刊名称：European Journal of Business and Management
印刷版ISSN：2222-2839
电子版ISSN：2222-2839
出版年度：2014
卷号：6
期号：14
页码：221-228
语种：English
出版社：The International Institute for Science, Technology and Education (IISTE)
摘要：During the recent past, the governments across the countries have started deploying information and communication technologies to offer public services in a more efficient and effective manner. The implementation of e-governance projects in developing countries requires an altogether different approach as the challenge is to offer public services to all the citizens including those who are less technology savvy. It can be safely inferred that a technology solution implemented in some developed countries may not be simply replicated in a developing country, which has its own set of challenges. In this paper the implementation of National Electronic Fund Transfer (NEFT) in Employees’ Provident Fund Organization (EPFO), a government body in India has been taken as an illustration to exemplify the effective use of technology to improve the service delivery in public sphere.
关键词：e-government; e-governance; e-payment; EPFO; ICT; India; NEFT; Provident Fund; Public Services; Social Security