文章基本信息

标题：Customer equity of Pakistani fast food restaurant: A study of attitudinal customer equity
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作者：Zubair Nawaz ; Muhammad Zaheer Ahmad ; Salman Hussain Piracha 等
期刊名称：Management Science Letters
印刷版ISSN：1923-9335
电子版ISSN：1923-9343
出版年度：2017
卷号：7
期号：2
页码：87-96
DOI：10.5267/j.msl.2016.11.010
出版社：Growing Science
摘要：Customer Equity is true representative of relationship marketing. There are two major approach-es to measure Customer Equity: Transaction/sales based approach and Attitudinal Approach. This research is an effort to check customer equity of fast food restaurants of Pakistan by using attitudinal approach. Transactional customer equity is treated as criterion for attitudinal customer equity. Three drivers of Customer Equity are Value Equity, Brand equity and Relationship equity are taken as independent variables in this research. Convenient sampling technique was used and sample size was 393 respondents. The results show that attitudinal customer equity had strong association with transactional equity. Brand equity, value equity and relationship equity show positive associations with attitudinal customer equity.
关键词：Brand Equity; Value Equity; Relationship Equity; Attitudinal Customer Equity