文章基本信息

标题：Exploring the Mediated and Moderated Effects of Operator Service Quality on Customer Retention: Evidence from Taiwan’s Mobile Market
本地全文：下载
作者：Chun-Mei Chen
期刊名称：Journal of Management Research
电子版ISSN：1941-899X
出版年度：2017
卷号：9
期号：4
页码：21-42
DOI：10.5296/jmr.v9i4.11589
语种：English
出版社：Macrothink Institute
摘要：Exploring the Mediated and Moderated Effects of Operator Service Quality on Customer Retention: Evidence from Taiwan’s Mobile Market
其他摘要：Exploring the Mediated and Moderated Effects of Operator Service Quality on Customer Retention: Evidence from Taiwan’s Mobile Market