文章基本信息

标题：Job Satisfaction in Relation to Communication in Health Care Among Nurses: A Narrative Review and Practical Recommendations
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作者：Peter Vermeir ; Sophie Degroote ; Dominique Vandijck 等
期刊名称：SAGE Open
印刷版ISSN：2158-2440
电子版ISSN：2158-2440
出版年度：2017
卷号：7
期号：2
DOI：10.1177/2158244017711486
语种：English
出版社：SAGE Publications
摘要：Worldwide, nurse shortage and high turnover rates are observed. Job satisfaction is a major determinant of retention and is influenced by intraorganizational communication and perceived communication satisfaction. This article presents a narrative review on communication satisfaction, job satisfaction, and their mutual relationship as well as their impact on turnover intention and burnout risk in the nursing profession. A literature search was conducted in the databases PubMed, Web of Science, and The Cochrane Library, and 47 articles were included. Descriptive analysis identified different types of social networks in the health care workplace. There is a positive association between communication and job satisfaction among nurses, translating into decreased turnover intention and burnout risk. Job satisfaction is required both for organizational stability as for coguaranteeing patient safety. This will be best achieved through an organization-wide multimodal prevention and intervention program, aimed at optimizing different modalities of interprofessional communication, workload, and job satisfaction.
关键词：burnout; communication; work satisfaction; interpersonal communication; patient safety