文章基本信息

标题：The Influence of App Users’ Perceived Brand Co-Creation Benefits When Conducting Feedback on Its Feedback Intention
本地全文：下载
作者：Qiaomin LI
期刊名称：International Business and Management
印刷版ISSN：1923-841X
电子版ISSN：1923-8428
出版年度：2017
卷号：14
期号：3
页码：9-18
DOI：10.3968/9690
语种：English
出版社：Canadian Research & Development Center of Sciences and Cultures
摘要：In the seriously competitive market, especially TMT industry, brand co-creation has been a focus of firms. Past studies focus on the economic gains of co-creation, but have little knowledge on the motivation and psychological reasons behind it, which has restricted the development of co-creation research. And they also neglected that the reasons may differ in different circumstances. This paper is going to see it from a particular perspective- the process of user’s feedback on App, by adapting the Self-determination Theory and Implicit Self-esteem Theory, and constructing a psychological mechanism that consist of perceived competence and brand co-creation engagement to find the reasons behind. We found that perceived competence can positively influence customer and brand relationship by improving brand co-creation engagement. In reality, this paper can help TMT industry firms to build a better feedback channel so that to improve the brand, and its relationship with customers.
其他摘要：In the seriously competitive market, especially TMT industry, brand co-creation has been a focus of firms. Past studies focus on the economic gains of co-creation, but have little knowledge on the motivation and psychological reasons behind it, which has restricted the development of co-creation research. And they also neglected that the reasons may differ in different circumstances. This paper is going to see it from a particular perspective- the process of user’s feedback on App, by adapting the Self-determination Theory and Implicit Self-esteem Theory, and constructing a psychological mechanism that consist of perceived competence and brand co-creation engagement to find the reasons behind. We found that perceived competence can positively influence customer and brand relationship by improving brand co-creation engagement. In reality, this paper can help TMT industry firms to build a better feedback channel so that to improve the brand, and its relationship with customers.
关键词：App feedback;Co-creation;Engagement;Perceived competence