文章基本信息

标题：A Quantitative Assessment of Relationship between E-Government Services and E-Feedback Methodology
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作者：Mohammad Abdallah Alryalat
期刊名称：Journal of Business and Management Sciences
印刷版ISSN：2333-4495
电子版ISSN：2333-4533
出版年度：2017
卷号：5
期号：3
页码：77-84
DOI：10.12691/jbms-5-3-2
出版社：Science and Education Publishing
摘要：Technology is an increasingly important tool for both the collection of inputs from citizens and the delivery of essential government services. Previous research offers various theories on how e-government practices can synthesize the conceptual design of governmental services. This quantitative analysis study examines the relationship between provision of e-government services using various technologies and the effectiveness of their e-feedback collection method. A survey methodology is deployed to random sample size (N=150) in metropolitan and micro-politan statistical areas within the United Arab Emirates (UAE). A simple percentage method, chi-square test, tables, and weighted average is used for picture analysis of e-government services users. The study does not analyze the effectiveness of technology tolls employed for the services, importance of e-feedback, and verification of actual patronage of e-government services in making policy decisions. However, the descriptive results indicate that e-government services were accessible to only 49.1% of citizens in the test sample with expected expansion of greater than 67%. The study uses multiple linear regression to identify significant predictors of present e-government practices to reveal connections between e-feedback collection methods, e-government practices, and their effectiveness. The results support the conclusion that e-feedback methods provide opportunities to increase citizen influence in shaping government services using e-government approaches. This study contributes to social change by providing a framework that guides the implementation of e-government services to citizens.
关键词：e-government services; e-feedback ratings; e-government practice