文章基本信息

标题：Identifying and prioritizing measures for evaluating the performance of services supply chain
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作者：Mahmoodreza Mostaghimi ; Mohammadrahim Ramezanian ; Mohammad Esmailzadeh 等
期刊名称：Industrial Management
印刷版ISSN：2008-5885
电子版ISSN：2423-5369
出版年度：2016
卷号：7
期号：1
页码：151-174
出版社：University of Tehran Electronic Journals Database
摘要：Compared to industrial companies, we have neither enough related literature nor available researches concerning the issue of evaluating the supply chain management as well as supply chain performance. Therefore, the current article aims to identify and prioritize measures of evaluating the performance of services supply chain. Thus, we first review the related text and define the processes of supply chain. Also, we explain the measures of evaluating the mentioned processes; finally, we sort the measures in accordance with Score and Seroquel models and we design the respected decision tree. The prepared questionnaires were distributed among the managers who are considered as the experts in service industries. Then, after gathering the completed questioners, we used fuzzy AHP for prioritizing and sorting the measures. The results show that the reliability indicator has the highest importance while intangibility has the least importance in supply chain services. .
关键词：evaluating the performance of services supply chain;Seroquel model;service supply chain;score modelb