文章基本信息

标题：How Different Apology Components Drive Trust Repair: The Moderating Effect of Social Value Orientation
其他标题：How Different Apology Components Drive Trust Repair: The Moderating Effect of Social Value Orientation
本地全文：下载
作者：Peng Xiaobao ; Jiao Jinhan
期刊名称：European Journal of Business and Management
印刷版ISSN：2222-2839
电子版ISSN：2222-2839
出版年度：2017
卷号：9
期号：8
页码：68-83
语种：English
出版社：The International Institute for Science, Technology and Education (IISTE)
摘要：Trust is commonly recognized as a significant part in social life. Exploring how to repair violated trust is necessary because trust transgressions occur frequently. Apologizing is one of the methods commonly used to repair trust. Rather than simply regarding it as a dichotomous phenomenon in most extant researches, additional details on the effect mechanisms of apology components for trust repair must be investigated. Thus this study explores how three apology components drive trust repair through forgiveness, considering the moderating effect of social value orientation. Forgiveness mediates the effect of compensation, empathy, and acknowledgment on trust repair, and that prosocials react more positively to the effect of acknowledgment on trust repair in forgiveness than proselfs. This study can contribute to promoting understanding on how apology really works and how to apology in accordance with people’s tendencies. Keywords：Apology components, Forgiveness, Social value orientation, Trust repair
关键词：Apology components; Forgiveness; Social value orientation; Trust repair