文章基本信息

标题：The Effect of Total Quality Management (TQM), Organizational Excellence (OE) and Human Resource Management (HRM) on Organizational Performance
其他标题：The Effect of Total Quality Management (TQM), Organizational Excellence (OE) and Human Resource Management (HRM) on Organizational Performance
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作者：Abdullah Ibrahim Al-Darmaki ; Hassan Saleh Al-Dhaafri
期刊名称：European Journal of Business and Management
印刷版ISSN：2222-2839
电子版ISSN：2222-2839
出版年度：2017
卷号：9
期号：8
页码：99-104
语种：English
出版社：The International Institute for Science, Technology and Education (IISTE)
摘要：Purpose: This study aims to examine the effect of TQM, HRM and OE on organizational performance. Design/Method/Approach: This study employed the survey questionnaire to gather data from the respondents in Al-Ain Municipality, and from 200 questionnaires, 135 were deemed were returned and deemed usable. For data analysis, Partial Least Square Equation Modeling was used. Findings: The findings from the statistical analysis showed a positive and significant effect of TQM and organizational excellence on organizational performance but the relationship between HRM and organizational performance was unconfirmed. Practical Implications: The study findings practical implications include the findings assisting managers and decision makers to reach a plausible decision concerning the TQM system implementation in the hopes of maximizing the overall organizational performance and excellence. Originality/Value: The present study is a pioneering study that investigates the collective effect of TQM, HRM and organizational excellence on the organizational performance. Keywords: Total quality management (TQM), human resource management (HRM), organizational excellence (OE), organizational performance (OP), Al-Ain Municipality,
关键词：Total quality management (TQM); human resource management (HRM); organizational excellence (OE); organizational performance (OP); Al-Ain Municipality