出版社：Faculdade de Serviço Social, Pontifícia Universidade Católica do Rio Grande do Sul
摘要：Suicidal behavior has been increasing in numbers becoming a public health issue. Due to this reality it is of extreme importance that preventive measures with the purpose of reducing outrages numbers of suicide attempts and consummated suicides. Within the prevention programs there is the resource of hotlines on which has its presence in Brazil by the CVV agencies executors of CVV Suicide Prevention Program and members of the “Centro de Valorização da Vida”. With volunteer workers, CVV offers intervention in crisis to people who call looking for emotional support. The purpose of this article is to historically contextualize this type of service, enhancing the action of the volunteers as a fundamental part of civil society, in effective care of people in suffering and in the effort to avoid fatal ending. Key words – Suicide. Prevention. User Embracement.
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