文章基本信息

标题：O uso do correio eletrônico na comunicação entre usuários e uma equipe de saúde da família: relato de experiência
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作者：Paulo Poli Neto ; Charles Dalcanale Tesser ; Gabriel Hahn Monteiro 等
期刊名称：Revista Brasileira de Medicina de Família e Comunidade
印刷版ISSN：1809-5909
电子版ISSN：2179-7994
出版年度：2015
卷号：10
期号：37
页码：1-9
语种：Portuguese
出版社：Sociedade Brasileira de Medicina de Família e Comunidade (SBMFC)
摘要：This report describes the use of electronic mail by a primary health care team (PHT) in order to communicate with patients and aid in scheduling. Such use has emerged as a result of a process of facilitating access, both electronically and face-to-face. During a 25-month study period, users sent a total of 1437 messages with the purpose of scheduling appointments (61.5%), asking health-related questions (27.8%), and inquiring about services offered (7.6%). Women submitted 87% of the messages (63.3% of them were 20–40 years of age), with 60% of these messages concerning themselves and over 30% of them concerning their families. The team responded to 83% of messages within 8 business hours. According to the team, the use of electronic mail has improved communication and access, and has been well received by users without harming the most vulnerable groups. Further investigation is needed to assess the full contribution of this tool to primary health care.
关键词：Eletronic Mail;Health Service Accessibility;Communication;Primary Health Care;Correo Electrónico, Acceso a los Servicios de Salud, Comunicación, Atención Primaria de Salud;Correio Eletrônico;Acesso aos Serviços de Saúde;Comunicação;Atenção Primária à Saúde