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标题：An analysis of superiors' compliments and the effect on their subordinates
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作者：Takashi Ueda
期刊名称：経営行動科学
印刷版ISSN：0914-5206
电子版ISSN：1884-6432
出版年度：2016
卷号：29
期号：2_3
页码：61-75
DOI：10.5651/jaas.29.61
出版社：The Japanese Association of Administrative Science
摘要：The purpose of this study is to analyze the effect of "superiors' compliments" which means affirmative communication superiors gave to their subordinates. A survey questionnaire was administered to 443 managers in 3 private companies. At the same time another questionnaire was administered to their 923 subordinates. The following three findings were revealed through the results: First, factor analysis indicated that "superiors compliments" given by managers consisted of 4 factors, such as, honest affirmations to subordinates, listening to their subordinates' stories untill the end, and so on. Second, superiors' compliments had effects on their subordinates' self-confidence, motivation for their work, positive feeling for their workplace and trust relationships to their superiors. Third, managers' self-cognition of giving compliments were consistent in some degree with subordinates' cognition compliments given by their managers. Implications and future research subjects were discussed.
关键词：communication;compliment;superior;subordinate;trust relationship