文章基本信息

标题：Quantitative assessment of quality management systems’ processes
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作者：Ginevičius, Romualdas ; Trishch, Halyna ; Petraškevičius, Vladislavas 等
期刊名称：Economic Research
印刷版ISSN：1331-677X
出版年度：2015
卷号：28
期号：1
页码：1096-1110
DOI：10.1080/1331677X.2015.1087676
语种：English
出版社：Juraj Dobrila University of Pula, Department of Economics and Tourism 'Dr. Mijo Mirkovic'
摘要：Based on the particularities of assessment of quality management systems, we have developed an aggregate of dependencies between the singular indicators of process quality and their values, on a dimensionless scale. The application of the aggregate allows a quantitative quality assessment of processes to be obtained and takes into account a diversity of indicators and the significance of processes in the enterprise. The application of the said dependencies allows to assessment of quality indicators and interval assessment of quality indicators. Taking into account changes of process quality over time, coefficients are developed. We have proved the use of the tests of non-parametric characteristics for the analysis of the dynamic characteristics of process quality. The results of the application of the developed methods of qualitativequality assessment in the mechanical engineering enterprises are presented.
关键词：quality management system; quantitative assessment of processes; singular indicators of process quality; overall quality indicator;...