文章基本信息

标题：Critical success factors for different stages of business process management adoption – a case study
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作者：Buh, Brina ; Kovačič, Andrej ; Indihar Štemberger, Mojca 等
期刊名称：Economic Research
印刷版ISSN：1331-677X
出版年度：2015
卷号：28
期号：1
页码：243-257
DOI：10.1080/1331677X.2015.1041776
语种：English
出版社：Juraj Dobrila University of Pula, Department of Economics and Tourism 'Dr. Mijo Mirkovic'
摘要：Many organisations fail in their attempt to adopt business process management (BPM). Although general critical success factors (CSFs) are well understood, we argue that CSFs are not the same for all stages of BPM adoption. The purpose of this article is to identify the CSFs in different stages of BPM adoption. A case study approach was used to analyse a successful BPM adoption in a public company. The article provides empirical insights about CSFs in individual stages of BPM adoption. We find that the guidance of external consultants was very important, although this factor is not commonly recognised in the literature. The article shows that the identification of well-known CSFs of BPM adoption gives only a limited view since the factors change between stages. Organisations need to carefully identify the stage and prepare a roadmap for their BPM adoption.
关键词：business process management (BPM); stage of BPM; critical success factors (CSFs); Slovenian public company; case study