文章基本信息

标题：IDENTIFYING INFORMATION QUALITY DIMENSIONS THAT AFFECT CUSTOMERS SATISFACTION OF E-BANKING SERVICES
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作者：MOHANNAD MOUFEED AYYASH
期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2015
卷号：82
期号：1
出版社：Journal of Theoretical and Applied
摘要：Information quality has been evidenced to be significantly related with the use of the system in prior empirical study particularly in the e-commerce systems. However, contended that while the importance of information quality is indisputable, it is a subject that is under-explored. Therefore, this study is an attempt to determine the dimensions of information quality that influences customer satisfaction of services provided by e-banking, and to propose an information quality model for customer satisfaction. The study proposed a model on the basis of the information system success model and based on such model, the researcher highlighted general information quality dimensions that influence customer satisfaction of services provided by e-banking.
关键词：Information Quality Dimensions; Customers Satisfaction; E-Banking Services.